10.03.2023
MUTOH INDUSTRIES LTD., a leading manufacturer of wide-format digital inkjet printers, affiliated with MUTOH HOLDINGS CO., LTD. today announced the launch of MUTOH Direct, a new cloud service for MUTOH dealers allowing remote monitoring of end-users’ printer status and printer usage for more effective service and maintenance.
MUTOH Direct is available in North America, Europe, Australia, and New Zealand, sequentially expanding to other regions.
MUTOH Club is a cloud service that connects MUTOH and its printer users. Through MUTOH Club, users can access their printer operational status, statistical data, and product authorization management, obtain product information, and various software and tools.
The new MUTOH Direct is an enhanced service of MUTOH Club for MUTOH dealers. This new service allows dealers to remotely access and monitor end-user’s printer information, enabling them to proactively predict and address potential causes of printer failures and take prompt action. Consequently, dealers can reduce the number of visits to end-users and minimize printer downtime, enhancing overall service effectiveness. In addition, by monitoring the printer status, it is possible to advise end-users on optimal printer operation.
